If your account is linked solely to an email address or mobile number, and you no longer have access to that email or mobile number (and your account does not have Google Authenticator enabled), you may complete this form to request an Asset Transfer to a newly created Webot account:
https://forms.gle/2ynPFuTAjTNsocfCA
FAQ
Q: Why can't I withdraw funds after resetting?
A: For security reasons, your account will be restricted from withdrawals for 72 hours after a successful unbinding or reset.
Q: How to answer verification questions? Registration time, nickname, trading pairs, etc.
A:
i. Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
ii. Nickname: (Please answer with the nickname you set for your Webot account. If you didn't set one, please answer "None".)
iii. Common device model names: (e.g., iPhone 16 Pro)
iv. Trading Pair with Bot Type: (e.g., Grid Bot ETH/USDT)
v. Account Asset Information: Provide total assets in USD or 2–3 main tokens with amounts (e.g., 5000 USD / 0.5 ETH & 0.1 BTC).
Q: How long does the review take?
A: It takes up to 72 hours from submitting the application to receiving the result.
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