If your account is linked to both an email address and a mobile number, and either the email or mobile number is no longer accessible, and your account is not connected to Google Authenticator, you may complete this form to request the removal of your email or mobile number binding:
https://forms.gle/2ynPFuTAjTNsocfCA
FAQ
Q: Why can't I withdraw funds after resetting?
A: For security reasons, your account will be restricted from withdrawals for 72 hours after a successful unbinding or reset.
Q: How to answer verification questions? Registration time, nickname, trading pairs, etc.
A:
i. Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
ii. Nickname: (Please answer with the nickname you set for your Webot account. If you didn't set one, please answer "None".)
iii. Common device model names: (e.g., iPhone 16 Pro)
iv. Trading Pair with Bot Type: (e.g., Grid Bot ETH/USDT)
v. Account Asset Information: Provide total assets in USD or 2–3 main tokens with amounts (e.g., 5000 USD / 0.5 ETH & 0.1 BTC).
Q: How long does the review take?
A: It takes up to 72 hours from submitting the application to receiving the result.
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