App operation step
Step 1: Open the Webot app, go to [Account] - [Forgot password?]. After reading the prompt, click [Continue].
Step 2: Enter the email associated with your Webot account, and click [Next step]. Complete the CAPTCHA verification, then enter the Google Authenticator verification code and click [Confirm].
Step 3: Next, enter the email/SMS verification code and click [Confirm]. Enter your new password, re-enter the same password, and finally click [Next step] to complete the setup successfully.
Web operation step
Step 1: Go to the Webot website and click [Sign in] - [Forgot password?].
Step 2: Enter the phone number or email associated with your Webot account, click [Next], and complete the CAPTCHA verification.
Step 3: Enter the Google Authenticator verification code and click [Confirm]. Next, enter the email/SMS verification code and click [Confirm] again to continue.
Step 4: Enter your new password, re-enter the same password, and finally click [Submit] to complete the setup successfully.
FAQ
Q： I'm having trouble receiving Email/SMS verification codes. How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.
Q： The system shows ‘invalid verification code’ when entering the email/SMS code. How to resolve?
A： Please refer to the Email/SMS Verification Codes Wrong article for troubleshooting.
Q： What should I do if I get a Google Authenticator code error when I reset my password?
A： Please refer to the 2FA Code Error article for troubleshooting.
Q： What should I do if I lose Google Authenticator and can't reset my password?
A： Please follow the instructions in the Steps to Manually Reset Google Authenticator article to reset your Google Authenticator first. Once the reset is successful, you can reset your password.
Please get in touch with Webot Support if you have any other questions.
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