What documents are required for your verification?

Documents that verify your identity may be required to pass the Identity Verification process or to make any changes to your account.

Listed below are the types of documents you may be asked to produce to use Webot:

A) Social Security Number (SSN) or Taxpayer Identification Number (TIN)

A valid Social Security Number (SSN) or Taxpayer Identification Number (TIN) is required. We advise contacting your local Social Security Administration office if you can't obtain either.

B) Government-issued ID

Government-issued identification documents include the following:

• Passport (information page)
• State Driver's license (front and back)
• Federal/State-issued ID card (front and back)

Note: To ensure a smooth experience with the verification process, please ensure that your ID photos are valid, visible, easy to read, and not edited by any third-party software. Scan copies may take longer to pass. 

C) Proof-of-Address Documents

When you verify your account with your Passport, to approve your account, we will request a Proof-of-Address document. We recommend uploading your Proof-of-Address document as a PDF file. 

Valid Proof-of-Address documents include the following, dated within the last six months: 

• Bank statements (Must display your name, address, and bank information)
• A government-issued ID if it contains your home address
• Brokerage statements (Must display your brokerage information and the firm's logo, in addition to your full name and address)
• Credit card statements (Must display your name, address, and bank information) 
• Utility bills such as electric, gas, water, internet, telephone landline, waste management, etc. (The mailing address on the utility bill must match the address we have on file)
• Mortgage statements
• Property tax statements

What is NOT considered a valid Proof-of-Address document: 

• Bank statements older than six months, or bank statements issued from a mobile banking platform (examples include: Chime, Current, Simple, and TransferWise)
• Unopened, undated, or outdated mail
• W-2 forms or IRS documents
• Bank references, notices, or letters
• Credit card statements from retail outlets (Amazon, etc.)
• Insurance policies
• Mobile phone statements
• Paycheck stubs
• Pension statements

D) Liveness Detection

You will be required to complete a liveness detection to pass the verification process or to initiate a particular action on your account.