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Social Security Number or Taxpayer Identification Number (SSN/TIN) Verification FAQ

Webot Support
Updated

Due to the ongoing U.S. tax filing season and regulatory compliance requirements, Webot (formerly Pionex.US) is currently assisting users with Social Security Number or Taxpayer Identification Number (SSN/TIN) verification.

How to complete my SSN/TIN verification

To complete your SSN/TIN verification, please proceed using the Webot mobile application. Kindly refer to the following instructions:

  1. Download the "Webot (formerly Pionex.US)" mobile app here: https://www.webot.com/us/en-US/download
  2. Log in using your Pionex.US account on the Webot mobile app.
  3. Navigate within the app as follows: Account → Settings → Security → Identity Verification → Personal Information → Verify.
  4. Click the "Verify" button to submit your verification
  5. Please wait about 10 minutes and check the status

Please refer to the following images for your reference.

What is the difference between identity verification and SSN/TIN verification?

You may receive reminder emails even after completing the identity verification process. Identity verification and SSN verification are two separate requirements:

  • Mandatory requirement to access all Webot (formerly Pionex.US) products and services.

  • Users who have not completed identity verification are unable to access all Webot (formerly Pionex.US) products and services.

  • Required for U.S. tax compliance starting January 19, 2026, 11:00 PM PST.

  • If SSN/TIN verification is not completed in 2026, a 24% federal backup withholding tax may be imposed by the IRS.

Is there a fee for verifying my SSN/TIN?

Before January 19, 2026, 11:00 PM PST

  • The first submission made before January 19, 2026, 11:00 PM PST will be free of charge.

  • If the initial submission is incorrect or rejected, each subsequent submission will incur a fee of 1 USDT.

After January 19, 2026, 11:00 PM PST

  • All submissions made after January 19, 2026, 11:00 PM PST will incur a fee of 1 USDT per submission.

  • The website version is not available yet.

  • Please contact customer support and provide your SSN/TIN information for manual verification.

  • Our team will assist with the manual verification process.

Why did my SSN/TIN submission fail?

Several factors may have contributed to the failure of your SSN/TIN verification, as outlined below:

  • Please allow approximately 10 minutes after submission before checking the status again.

  • During periods of high demand, the verification process may take longer.

  • Your full name may be incorrect, or you may have recently changed your name due to marriage or other circumstances.

  • Your identification number may be incorrect. Please review your details and the information displayed.

  • Your name may be incorrectly recorded in our system. Please contact customer support for assistance.

  • Please prepare your SSN/TIN Letter and contact customer support.

  • Our team will assist with manual verification.

  • If you continue to experience difficulties completing the verification after multiple attempts, please contact customer support.

  • Provide a screenshot of the SSN submission page for further review.

Why am I unable to find the SSN/TIN verification page?

This issue typically arises due to one of the following reasons:

  • Please download the "Webot (formerly Pionex.US)" mobile application here: https://www.webot.com/us/en-US/download
  • Log in to the Webot mobile app using your Pionex.US account credentials.
  • Please refer to the instructions provided here

  • Please update the application to the latest version and attempt the process again.

  • Ensure that your mobile app version is v2.1.9.1 or higher.

  • The website version is not available yet.

  • Please contact customer support and provide your SSN/TIN information for manual verification.

  • Our team will assist with the manual verification process.

What does "24% Federal Backup Withholding" mean?

According to IRS regulations, accounts with unverified tax information may be subject to a 24% Backup Withholding tax on all future proceeds. Promptly updating your tax information will help ensure your account remains in good standing and may prevent potential third-party verification fees in the future.

 

Please get in touch with Webot Support if you have any other questions.

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