Why Does It Show "0" For Withdrawable Funds?

Have you noticed a discrepancy between your Total Balance and your Withdrawable Balance? Common issues include seeing a "0" balance or being unable to withdraw the full amount of your holdings.

These restrictions are typically triggered by security protocols, active trading positions, or the specific asset type you are holding. Please review the following scenarios to resolve the issue.

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1. Mandatory Fiat Deposit Holding Periods

To comply with risk management protocols, deposits via fiat channels are subject to a temporary holding period. During this time, the equivalent value of your deposit (in either USD or crypto) cannot be withdrawn.

Deposit Method	Holding Period
Debit Card	10 Days
ACH Transfer	14 Days
Wire Transfer	24 Hours

How to check availability:

Web: Navigate to Orders > Deposit USD orders. Select the corresponding fiat deposit channel and refer to the “Withdrawable Time” column.

 

App: Go to Home > Deposit > History. Switch to the corresponding fiat deposit channel and check the “Withdrawable Time” for each transaction.

 

Note: All timestamps are displayed in your local time.

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2. Asset Type Mismatch

If you are attempting to withdraw to a bank account, your funds must be held in USD. If your balance consists of tokens (e.g., BTC, ETH), your "USD Withdrawable" balance will appear as zero.

You must convert your digital assets into USD using the Convert function. Once converted, the USD balance will be eligible for withdrawal to your bank account.

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3. Funds Locked in Trading Bots

Assets currently allocated to an active Trading Bot are reserved for its strategy and are not available for withdrawal.

How to release funds:

Web: Go to Orders > Trading Bot orders > Running orders > click More > select Stop the Bot. Choose whether to sell your holdings or keep them as-is, then click Confirm.

 

App: Navigate to the Bot tab > Select the bot order > Tap the three-line icon > click More > Close the Bot. Choose whether to sell your holdings or keep them as-is, then click Confirm.

 

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4. Pending Limit Orders

When you place a Limit Order that remains unfilled, the system "locks" the required funds to ensure the trade can be executed if your target price is reached.

How to release funds:

Web: Go to Orders > Manual orders > Placed orders > Locate the order and click Cancel > Submit.

 

App: Go to the Account page > Select USDT > Under the "Filled Orders" section, tap View all > Switch to the Placed tab > Locate the order and tap Cancel > Confirm.

 

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Still need assistance? If your funds remain unavailable after checking these scenarios, please contact Webot Support for further assistance.