The "Convert" feature allows you to exchange cryptocurrencies quickly, and here we explain how to use this feature on the website and mobile app.
Website operation step
Step 1: After logging in, click [Trade] - [Convert].
Step 2: Click the symbol next to [From] to select the asset you wish to convert. Then, select the symbol next to [To] to choose the asset you wish to receive. Enter the desired amount and click [Convert] → [Confirm] to execute the transaction.
Step 3: Once the conversion is complete, a confirmation prompt will appear. You may then navigate to [Confirm] → [History] → [Convert Orders] to review your convert records.
Mobile app operation step
Step 1: After logging in, click [Account] - [Swap].
Step 2: Click the symbol next to [From] to select the asset you wish to convert. Then, select the symbol next to [To] to choose the asset you wish to receive. Enter the desired amount and click [Convert] → [Confirm] to execute the transaction.
Step 3: Once the conversion is complete, a confirmation prompt will appear. After clicking [OK], you will be redirected to the “Account” page. To review your convert records, navigate back to [Swap] and tap the Clock Icon in the top right corner to access your convert history.
FAQ
Q: Why is my "Available" balance in the Convert function showing 0 or less than my actual holdings?
A: This occurs because your assets are currently committed to active trading bots, unfilled limit orders, or other trading activities. To proceed, please review your asset status in the Account section and close any unnecessary orders to release your balance.
Q: What are the fees for utilizing the convert function?
A: Utilizing the convert function to convert assets does not incur any fees. However, there may be some spread or slippage. If you want to convert at a more favorable price, we recommend using the "Spot Trading" function on the Web or the “Buy/Sell” function on the App.
Q: What is the difference between the Convert function and the spot trading function?
A: The convert function allows you to quickly convert your assets without placing them on the order book, with Webot as the counterparty. In contrast, the spot trading function allows you to convert your assets at a specific price, with other traders as the counterparties who place orders in the order book section.
Please get in touch with Webot Support if you have any other questions.
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