What Is A Memo/Tag? – Webot Help Center

To ensure the security and speed of your transactions, certain cryptocurrencies on Webot require a Memo (or Destination Tag). This guide covers everything you need to know to avoid delays or potential loss of funds.

1. Why is a Memo/Tag Necessary?

Most major exchanges use a "Main Wallet" to receive deposits for specific blockchains. Without a Memo, the system cannot distinguish your specific transfer from thousands of others.

The Address routes the funds to Webot.
The Memo/Tag ensures the funds are credited to your account.

Pro Tip: Think of the Address as the building's street address and the Memo as your specific Apartment Number. Both are required for the mail to reach you.

2. Common Tokens Requiring a Memo/Tag

While many tokens require a Memo, the following are the most common on Webot:

ATOM
XLM
EOS
XRP

Note: This list is not exhaustive. Cryptocurrency protocols evolve, and new tokens are added frequently. Always refer to the specific Deposit Page for your chosen token on Webot to confirm if a Memo is required.

3. How to Deposit with a Memo

Step 1: Locate your Deposit Address

APP: Click [Deposit] > [Receive from exchange/wallet]. Select your preference token.

WEB: Navigate to [Wallet] > [Receive Crypto]. Select your preference token.

Step 2: Acknowledge the Warning

If the token requires a Memo/Tag, a safety prompt will appear. You must check the box to acknowledge this requirement before the address is revealed.

Step 3: Copy and Paste

You will see two distinct fields: Deposit Address and Deposit Memo/Tag.

Always use the copy button to avoid manual typing errors.
Ensure both fields are pasted correctly into your external wallet's sending interface.

4. Frequently Asked Questions (FAQ)

Q: What should I do if I forgot to include the Memo/Tag for a Webot deposit?
A: If you missed the Memo/Tag, your funds will not be credited automatically. You must submit a [Deposit Recovery Form] with your transaction details for manual verification. Please note that an administrative processing fee will be applied for the recovery of these funds.

Q: If the receiving platform does not require a Memo/Tag, will it affect my withdrawal?
A: No. If the receiving platform or private wallet explicitly states that no Memo/Tag is required, you may leave the Memo field blank on the Webot withdrawal page. If the system requires a value to proceed, you can enter a simple string of numbers (e.g., "123456"), but leaving it blank is the standard practice for non-memo addresses.

Q: What if I am withdrawing to another exchange?
A: Always check the recipient's deposit page first. If they provide a Tag or Memo, you must include it. Failure to do so may result in the loss of your assets once they leave the Webot platform.

5. Essential Reminders for Safe Transfers

Terminology: Remember that a Memo might be called a Tag, Payment ID, or Label on other platforms—they all serve the same purpose.
Verify First: Always check the Webot deposit screen for the most up-to-date requirements for any token.
Accuracy: Double-check every character. Accuracy is the responsibility of the user, and manual recovery is a time-consuming process.