My account was compromised

If you notice suspicious activity on your account, follow these steps right away:

• Lock your account. See the details below on how to temporarily lock your account, which prevents access to your Webot account and restricts funds from leaving it.

• Secure your email and devices. Reset your email password and check for any unfamiliar rules, filters, forwarding addresses, or recovery emails. Scan your devices with anti-virus software and ensure that your device software is updated to the latest version. This protects your accounts and devices from potential malware threats that could be used to steal your sign-in credentials to gain unauthorized access to your account(s).

Secure your account

You can temporarily lock your account by contacting customer support.

Secure your email

Hackers may compromise your email to gain access to your Webot account or to try to block Webot emails from getting to you. 

• Check if you can still sign in to your email.

  • If your email has been compromised, you'll need to contact your email provider to shut down your account or change your email password.

• Change your email password if you still have access to the email account.

  • Turn on 2-step verification if you don’t already have it set-up.

• If you're not receiving expected emails from Webot, see troubleshooting Webot email.

Secure your bank account

It's important to update the passwords on the bank account linked to your Webot account. If your bank account has been compromised, you'll need to contact your bank. Make sure you have 2-step verification set up and turned on for your bank account.

Secure your mobile phone

A phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target's phone number transferred to a mobile device under the attacker's control.

Learn more about making your account secure.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Webot account, you can contact support.

Contact Webot Support 

If you'd like Webot Support to temporarily disable your account, contact support.

Contact your local authorities

If funds were removed from your Webot account by a third-party without your permission, contact your local authorities and file a police report. Have the authorities contact Webot directly. Webot is committed to full cooperation in all law-enforcement investigations.