This article will teach you how to connect your bank account via ACH and how to use ACH to deposit USD from your bank account to your Webot account.
*Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more here. If necessary, please use a wire deposit to avoid such holds.
Adding an ACH Bank Account
How to Connect an ACH Bank Account on the Mobile App
1. Log in to your account, then click [Home] – [Deposit] – [Bank Account] – [Link Your Bank Account] – [Confirm] - [Enter Amount].
2. When the new window appears, please follow the instructions to complete the operation through Stripe. After reading Stripe’s Privacy Policy, click [Agree and continue].
3. Select your banking institution from the menu. You can also use the search box or scroll down to view more options.
4. Enter your bank credentials through Stripe to securely connect your bank to your Webot account. For some banks, you will be redirected to their website, where you can fill out your credentials. Once complete, you will be taken back to the Webot app.
How to Add an ACH Bank Account on the Website
1. After logging in to the account, click [Deposit] – [Bank Account] – [Enter Amount] – [Submit] – [Link Your Bank Account] – [Confirm] – [Complete the slider verification].
2. Select your banking institution from the menu. You can also use the search box or scroll down to view more options.
3. When the new window appears, please follow the instructions to complete the operation through Stripe. After reading Stripe’s Privacy Policy, click [Agree and continue].
4. Enter your bank credentials through Stripe to securely connect your bank to your Webot account. For some banks, you will be redirected to their website, where you can fill out your credentials. Once complete, you will be taken back to the Webot website.
Troubleshooting & Other Important ACH Information
Withdrawal Lock Period
Please be advised that ACH deposits (in USD or cryptocurrency) cannot be withdrawn until 14 days have passed from the date the deposit was initiated. For additional information, please refer to the article. You may consult your deposit and withdrawal history to determine when your deposit holds will expire. (If you do not see the “Withdrawable Time,” please note that it will be displayed once your ACH deposit has been fully settled.)
How to increase the ACH deposit limit
Webot will evaluate the following factors to determine if the ACH deposit limit can be increased.
- The length of time your account has been authenticated.
- The average amount of assets held in the account over time.
- The amount of assets currently held in your account.
Unable to Find your Financial Institution
If you are unable to locate your financial institution in the Stripe list (even after utilizing the search bar), please consider making a deposit through Wire Transfer or Debit Card initially.
How to Deposit via Wire and Debit Card
For information on how to deposit via Domestic Wire and Debit Card, we invite you to refer to our support articles below:
Please get in touch with Webot Support if you have any other questions.
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